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Shipping and Delivery Options Explained

Curbside Delivery. Free!

This is our standard shipping for most but not ALL items. Smaller items will ship with UPS, FedEx, or USPS but larger items have to ship freight. “Back of Truck” is our standard freight shipment which includes:

  • Notification Prior to Delivery – The Freight Carrier will call ahead to make an appointment.
  • Liftgate – The truck will bring the merchandise down off the truck and onto your driveway, like a standard Postal Service or UPS/FedEx Delivery.

White Glove Delivery Explained

While some products do include Free White Glove, most do require an “upgrade fee” for White Glove service. There are a few White Glove options available and they are as follows:

White Glove – Front Door

  • Threshold Delivery
  • Up to 2 Flights of Stairs Prior to the threshold
  • Delivery all the way to the door

White Glove Silver

  • In Home Placement but no “unpacking” or “assembly"
  • Up to 2 flights of stairs prior to entering the home

White Glove Gold Plus

  • In Home Placement including “unpacking” and “light assembly”. Light assembly is defined as 15 minutes with no tools.
  • Up to 2 flights of stairs prior to and inside the home
  • Removal of packaging materials is also included
  • Removal/Recycling of current mattress can be added for a fee. If you do not see this option please call us to request that it be added to the order.

White Glove Platinum Deluxe

  • In Home Placement including “unpacking” and “assembly”. Assembly is defined as 30 minutes with “light tools”.
  • Up to 2 flights of stairs prior to and inside the home
  • Removal of packaging materials is also included
  • Removal/Recycling of current mattress can be added for a fee. If you do not see this option please call us to request that it be added to the order.

Please Note the Following:

  • Adding White Glove to an order may add a few days to the lead time.
  • If your area is considered a “Remote Area”, adding White Glove may add a week to the lead time.
  • To add White Glove after the items have shipped, you must call in on the phone. There will be a surcharge for all orders that are upgraded to White Glove “in the field”.